Frequently Asked Questions
Can I get my product personalized?Arvin Peh
It depends on the creator and the product. Please contact our customer service for details.
Can I return my product?Arvin Peh
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How do I check the price?Arvin Peh
When you registered on our website, you will see our website price, then we will arrange our sales colleague to service you.
How is shipping calculated.Arvin Peh
Due to the variable international trade freight charges, you need to consult customer service separately
How long will it take to get my order?Arvin Peh
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
I submitted the order on your website, will my money be charged and when will it ship?Arvin Peh
The submitted order will not be charged. After submitting the order, you need to contact customer service to confirm the order details, shipping cost, and delivery time. Currently, we only support bank transfers. Normally, it takes 1-5 days for us to receive your payment from the bank. After completing the payment, please send the bank receipt to your dedicated sales representative. We will begin arranging shipment.
Is your product authentic?Arvin Peh
Yes, we only sell genuine products. All the products we represent are directly supplied by the original factory, and we have signed authorization certificates with them to guarantee 100% authenticity. Our agency qualifications can be found on the brand's website, so please rest assured to make your purchase.
What if I forgot my password?Arvin Peh
If you've forgotten your password, click Forgot Your Password when log in. Please enter your email address and we will send you a password reset request email, please click the reset link in the email to reset your password.(*Your email account might blocked our email, please add our domain vapedealtoday.com to white list.*Your email account might misjudged our email as spam, please try checking if the activation email is in your email spam folder.)
What shipping carriers do you use?Arvin Peh
We use all major carriers, and local courier partners. DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, etc.
What should I do if something is missing from my order?Arvin Peh
Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.