Frequently Asked Questions

It depends on the creator and the product. Please contact our customer service for details.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

When you registered on our website, you will see our website price, then we will arrange our sales colleague to service you.

Due to the variable international trade freight charges, you need to consult customer service separately

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

The submitted order will not be charged. After submitting the order, you need to contact customer service to confirm the order details, shipping cost, and delivery time. Currently, we only support bank transfers. Normally, it takes 1-5 days for us to receive your payment from the bank. After completing the payment, please send the bank receipt to your dedicated sales representative. We will begin arranging shipment.

Yes, we only sell genuine products. All the products we represent are directly supplied by the original factory, and we have signed authorization certificates with them to guarantee 100% authenticity. Our agency qualifications can be found on the brand's website, so please rest assured to make your purchase.

We use all major carriers, and local courier partners. DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, etc.

Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.